Dear Editor,
Hello. My name is Annmarie Vigliante. Recently I had a major issue with a very valuable lost package. I mailed out my original passport to the USA for renewal. I mailed it via USPS Priority Mail. The package reached USA Customs in 3 days, which was great, however, it never arrived at the address given. It was addressed to my mother, in New York. She never received it. My mom tracked it and found it in USA Customs in Florida. They claimed there was no forwarding address.
I called USPS, in St. Maarten, spoke to Marinka Gumbs and explained the situation. She immediately, started researching this issue. After all her hard work, and many emails and calls to US Customs, She found my package! Because of her hard work, my passport reached my address in N.Y.
I truly admire her dedication and commitment to her job. This is a perfect example of “spectacular” customer service. You’re very fortunate to have her on your team. Thank you. And God bless Marinka Gumbs, she is awesome!
Annmarie Vigliante
