Dear Editor,
With their 3636 you have an option whereby you can benefit from service bundles which includes talk time, SMS, etc.
We all know how it is with these bundles, no videos is usually the requirement for your service to last for a month or a week according to the service bundle you chose or could afford.
After buying a new SIM card – for peace sake – I subscribed to the new 3636 thinking it would be better than the 3434 service.
To my great surprise it was not. My first bundle cost US $35. And that finished within 7 days less than it would on the 3434 service and I’m saying that because a $35 subscription is meant to last a month – supposedly if you don’t watch a lot of videos. My use of data service includes Instagram, WhatsApp (full package) and sometimes Facebook Messenger.
Now I decided to stick to the one-day plan which I considered effective, its instant renewal was intriguing, I thought I wouldn’t have to call customer service again to hear some grumpy person on the phone who seemed as if I was bothering them. I remedied that when I used to use the 3434 service with a perky and enthusiastic voice, because of course there are hectic days for them and I didn’t want to be another nonchalant customer.
Now I have been to UTS to make it known that my credit was being sucked off my phone after so called “depleting” my package bundle. I went to UTS and the customer service rep told me I was doing it wrong: I was trying to activate a bundle while I was supposed to be activating an add-on.
So from there on I was doing it right, but now when I consumed the greater part of my data I was still being robbed. Upon receiving the “data warning message” that states you have ~250MB left, at the same time the bankruptcy message comes in telling me I have no credit left.
So I went back to UTS requesting my cancellation from the 3636 service to the old 3434 only to be told, “That’s not possible, we are moving forward, not backwards.”
I replied, “Oh really?!” So I asked, “Then will the 3434 service be removed from the system eventually?” She said yes. I asked, “So what’s the solution?” She said that I have to buy a new SIM card in order to have access to the 3434 service but once you subscribe to 3636 you cannot go back to the 3434 service. I explained my reason for wanting to unsubscribe and she tells me I’m having a delay in messages, I then agree and said I lose a whole US $10 phone card sometimes. That went without much reaction.
I mean, come on, whoever the person who said, “The rich will remain rich at expense of the poor,” that person made no mistake back then when they said it and moving forward that saying still remains, I tell you.
I definitely have to see if TelCell can measure up.
Name withheld at author's request.
