PHILIPSBURG--For the past three years June 1 has become an annual day of celebration at the offices of Social and Health Insurances SZV. This year, SZV added senior customer services that would be available by appointment only and celebrated its customers by hosting Customer Appreciation Day.
These services – over-62 insurance renewals, pensioners’ FZOG first time applications and renewals – are now only available by appointment. This change was by polled customer demand and has been in the implementation phase for some time.
The introduction of an appointment only option for these services means reduced waiting time for customers, and allows for better planning and exchange of information between the customer and SZV.
“We celebrate these accomplishments with our customers because they were developed based on customer needs. The latest services that have been added to our appointment system is for our senior customers. Last year, on June 1, we launched our dedicated service desk for a majority of senior services in Building 1 of our office complex, the Senior and Benefits desk.
“Not all services will fit under our appointment system; it won’t be practical for our customers or for the efficiency of our operations. But we are trying to find ways to continuously adapt and meet our customers’ needs. It is great to be able to consistently show our customers that we are listening to them. Each year we have something new to celebrate and this is something we can be proud of,” said SZV Unit Manager Customer Care and Communications Parveen Boertje.
Appointments for customer services can be made via the website
www.szv.sx, SZV’s Facebook page, e-mail to
This email address is being protected from spambots. You need JavaScript enabled to view it. or calling 546-6782.
Appointments are required for company registration, company mutation, to apply for or renew ZV insurance, over-62 insurance renewals, FZOG first time applications and renewals. When requesting an appointment, persons can submit a preferred day or time and receive a confirmation from SZV with appointment date and time within two working days.
“A bulk of our service is related to customer contact and exchanging information. We highlight the use of our website often, as this is truly the most efficient form of general contact with SZV. Many people are online or on Facebook, and so are we! Check us out online, and only visit us when you truly need to. We are listening and implementing the desired changes and becoming more flexible,” added Boertje.
