POND ISLAND--A lightning strike knocked out TelEm Group’s fixed-line data and Long-Term Evolution (LTE) mobile data services on Wednesday night.
The services were back on-line on Thursday morning. The lightning strike damaged the company’s power equipment at the Smitcoms building, in Harbour View. The services became affected shortly after 8:30pm, in the height of Wednesday’s lightning storm and torrential downpour.
TelEm Group Chief Executive Officer (CEO) Kendall Dupersoy said several systems had been affected and technicians and engineers worked diligently to restore first a downed server, so that Internet connections could resume, and on Thursday morning, restoration of LTE mobile data.
“The thing with lightning is you never know where it is going to strike. We just have to be quick to respond when it does,” Dupersoy said in a press release. He thanked the technical team for their quick response and apologised to customers for any inconvenience caused by Wednesday night’s outage.
TelEm Group Internet subscribers who are still experiencing problems with their fixed-line connections are advised to turn their modem off and then on again after approximately 10 seconds before contacting the TelEm Group Helpdesk at tel. 611 for further assistance.
