PHILIPSBURG--Improving its medical claims unit and operating in a more efficient and client-friendly environment are amongst the goals outlined in the Social and Health Insurances SZV Action Plan 3.0.
The details of the Action Plan were outlined to new Health Minister Rafael Boasman during a session on Friday. A press release from the Minister’s cabinet said the SZV Action Plan stated that a new management structure, cultural change, instruments and programmes, client-focused processes and SMART information technology (IT) solutions would be developed and implemented at the social insurance service provider.
It is also SZV’s intention to make processes and procedures more efficient and client-friendly; improve its medical claims unit; set up professional healthcare procurement; and align care demand and supply, amongst other things.
The latter, the release said, will be handled by a tripartite group consisting of the Ministry of Public Health Social Development and Labour, SZV and St. Maarten Medical Center (SMMC).
SZV also plans to set up a one-stop-shop for clients by reorganising its service lines, communicating it as “more efficient procedures” and improving complaint and complement procedures.
SZV interim Chief Executive Officer (CEO) Glen Carty was on hand to outline the details of the plans to the Minister. Carty was quoted in the release as saying that SZV’s priorities for the 2016-2018 period were to transform SZV into a performance-driven and client-focused organisation.
Also on Friday, SMMC Director Kees Klarenbeek presented the hospital’s business case, which relates to the protocol signed on March 26. The protocol contained an agreement to cooperate to develop a sustained and sustainable business case for SMMC with SZV and the Ministry of Public Health Social Development and Labour. Klarenbeek gave the Minister an update on the development of the business case for SMMC.
The release said Boasman was supportive of the plans presented and urged parties involved to continue to collaborate to improve the healthcare needs of the country.
